Michael Cirillo is the Co-founder and CEO of FlexDealer, a company that helps retail auto dealers turn traffic into revenue with strategies and technologies that lead to car purchases. He has many years of experience in the retail automotive industry and is the author of Don’t Wait, DOMINATE!. Michael is also a speaker and the host of The Dealer Playbook podcast.
Here’s a glimpse of what you’ll learn:
- Michael Cirillo’s career background and how he entered the automotive space
- Future challenges in the automotive industry
- Why dealerships should focus on their people and processes
- How to provide exceptional customer service
In this episode…
What drives success in the automotive space? How can dealerships engage with customers more effectively?
According to Michael Cirillo, you should focus on your people and processes to build a successful dealership. It’s critical to set well-defined expectations with your team to ensure they understand their roles. Michael advises dealerships to stay up to date with trends in the automotive industry, establish an optimal strategy, and understand their customers’ buying habits.
In this episode of the InsideAuto Podcast, Ilana Shabtay is joined by Michael Cirillo, the Co-founder and CEO of FlexDealer, to discuss tips for driving success in the automotive space. They also talk about future challenges in the automotive industry, best practices for providing customer service in dealerships, and why dealerships should focus on processes.
Resources Mentioned in this episode
- Ilana Shabtay on LinkedIn
- Michael Cirillo on LinkedIn
- Michael Cirillo on Twitter
- Don’t Wait, DOMINATE!: How to Release the Floodgates of Opportunity for Your Dealership and THRIVE Online by Michael Cirillo
- The Dealer Playbook Podcast
- ASOTU CON
- NADA Show
Sponsor for this episode…
This episode is brought to you by AutoLeadStar, a company that helps car dealerships engage quality customers on the web and convert them into car buyers.
Co-founded by Aharon Horwitz, Yishai Goldstein, and Eliav Moshe, AutoLeadStar’s state-of-the-art software automates a dealership’s entire marketing funnel and provides around-the-clock service for dealers.
Visit their website at www.autoleadstar.com to learn more about their around-the-clock marketing service.
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