- R&D
OEM Operations Manager
About The Position
Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving industry.
Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.
If you are a creative, solutions-oriented individual who is ready to put your career in drive, Fullpath is the place for you!
We are seeking a skilled OEM Operations Manager to join our team and spearhead the onboarding and management of our OEM partners. This pivotal role focuses on client facing OEM account management and internal OEM operations - including the smooth execution of all internal processes for external deliverables. Reporting directly to the Director of Strategic Partnerships, you will play a critical role in driving our business forward.
This is a hybrid or remote position, reporting to the Director of Strategic Partnerships, with occasional travel requirements. Preference given to candidates in Detroit, MI, Teaneck, NJ and Burlington, VT areas.
If you're ready to make an impact in a dynamic environment and drive success in our OEM partnerships, we encourage you to apply.
What you will be responsible for
- Serving as the primary internal contact for all matters related to the OEM program, ensuring the team is well-informed.
- Collaborating with department leads to disseminate new OEM program information and coordinating necessary materials with Marketing and Customer Service teams.
- Proactively engaging with OEM compliance and co-op teams to maintain seamless partnerships.
- Implementing OEM brand books company-wide and establishing internal compliance procedures.
- Identifying and engaging key stakeholders across the organization to meet compliance goals effectively.
- Acting as the primary liaison with OEM partners and dealerships to streamline co-op processes and procedures.
- Collaborating with the finance team to understand co-op billing requirements and address recurring escalation issues for automation and scalability.
- Serving as the point of contact with OEMs for campaign-related matters, including RFPs, negotiations, and confirmations.
- Managing campaign flight dates and ensuring adherence to compliance guidelines, tracking delivery progress, and handling cancellations and billing escalations.
- Providing immediate response and resolution to billing queries from customers during US hours.
- Escalating complex issues to the billing team while championing automation and scalability initiatives.
Requirements
- Minimum 3 years of experience working with OEMs in the automotive industry.
- Minimum 3 years of experience in digital advertising.
- Proficient understanding of OEM compliance protocols related to marketing.
- Demonstrated success in cross-departmental coordination within dynamic, high-growth environments.
- Relevant academic degree.
- Experience in customer-facing roles.
- Detail-oriented work ethic with a focus on timely delivery.
- Excellent communication skills for both external partners and internal team collaboration.
Why you should join us
- Competitive compensation and benefits
- Family-friendly environment and flexible working hours
- An awesome global team of forward-thinking, innovative go-getters
- Opportunity to represent top-notch AI technology that solves our customers' challenges
- Learning and growth opportunities within a fast-paced tech startup environment
- As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
*Annual base starting salary: $80K-$90K, depending on experience, location, and other qualifications of the successful candidate.
*Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401(k) with company match. Additionally, this role is eligible to participate in the Company's equity program.
In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.
Are you the one? Send your resume to: Fullpath.OEM-Ops-Mgr@applynow.io!